Shipping policy
Here's a shipping policy to complete your set. Fill in the bracketed specifics once you finalize your shipping setup.
Shipping Policy — Nexa Paintings
Last updated: [Date]
Thank you for shopping with Nexa Paintings. Here's everything you need to know about how we ship your artwork.
1. Processing Time
Each piece is handmade/carefully packaged with care. Orders are processed within [2–5 business days] before dispatch. During busy periods or for made-to-order pieces, processing may take longer — we'll notify you if there's a delay.
2. Shipping Destinations
We currently ship to:
- United Kingdom (all regions)
- [International — list countries/regions, or "Europe", or "Worldwide," if applicable]
3. Shipping Costs & Delivery Times
| Destination | Delivery Time | Cost |
|---|---|---|
| UK Standard | [3–5 business days] | [£X.XX / Free over £X] |
| UK Express | [1–2 business days] | [£X.XX] |
| Europe | [5–10 business days] | [£X.XX] |
| International | [7–14 business days] | [£X.XX] |
Delivery times are estimates and may vary due to courier delays, customs, or weather conditions.
4. Packaging
Because our pieces are original and often delicate, each artwork is carefully wrapped and packaged to prevent damage during transit — using protective padding, rigid backing, and secure boxing where needed.
5. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery in real time.
6. Customs & Import Duties (International Orders)
For orders shipped outside the UK, the recipient is responsible for any customs duties, taxes, or import fees charged by their country. These are not included in the item price or shipping cost.
7. Damaged or Lost Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund. If your order hasn't arrived within the estimated delivery window, contact us and we'll investigate with the courier.
8. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect address details provided by the customer.
9. Contact Us
Questions about your shipment?
- Email: info@nexwallart.store
- Phone: +44 7990 099140
- Address: 3/2 Rannoch Grove, Edinburgh, EH4 7EH, United Kingdom