Refund policy

At Nexa Paintings, we want you to love your artwork. If something isn't right, here's how we handle returns, exchanges, and refunds.

1. Returns

We accept returns within 14 days of delivery. To be eligible:

  • The item must be unused and in the same condition you received it
  • It must be in its original packaging
  • You must contact us before sending it back

2. Damaged or Faulty Items

If your artwork arrives damaged or defective, contact us within 48 hours of delivery with photos of the damage and packaging. We'll offer a full refund or free replacement, and we'll cover return shipping costs in this case.

3. Non-Returnable Items

  • Custom or made-to-order pieces (unless damaged or faulty)
  • Items returned after the 14-day window
  • Items not in original condition, damaged, or missing parts for reasons not due to our error

4. How to Start a Return

  1. Contact us with your order number and reason for return
  2. We'll send you return instructions and an address for shipping the item back
  3. Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund

5. Refunds

Once your return is approved:

  • Refunds are issued to your original payment method via Stripe
  • Please allow 5–10 business days for the refund to appear, depending on your bank
  • Original shipping costs are non-refundable unless the item arrived damaged or faulty

6. Return Shipping Costs

Unless the item is damaged or faulty, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Exchanges

We only replace items if they are defective or damaged.

8. Contact Us

Questions about your return? Reach out:

  • Phone: +44 7990 099140
  • Email: info@nexwallart.store
  • Address: 3/2 Rannoch Grove, Edinburgh, EH4 7EH, United Kingdom